eLoyalty is a premier provider of business transformational solutions, assisting its clients to completely revolutionize the customer experience. Our parent company, TeleTech, has been an innovator in contact center management technologies for over 30 years. In 2001, TeleTech pioneered the virtual contact center, enabling global multichannel queues, high availability, and scalability for customer management applications. After a technology investment of over $250 million, we now process over 3.5 billion VoIP minutes and several billion transactions annually on our Cloud architecture. In 2011, TeleTech acquired eLoyalty, an award-winning technology services provider, augmenting the TeleTech Cloud suite of products with eLoyalty’s capabilities and intellectual property under the eLoyalty brand.
When planning the implementation of an enterprise-level contact center asset, eLoyalty can provide an ideal solution that focuses on outcomes.
Enhanced Technical Capabilities
We use what we sell, and are constantly refining solutions based upon our own rigorous use.
Experience and Proven Success
We have a proven track record of providing cloud technology to clients across every vertical market, including business process development, systems infrastructure, customer analytics, reporting, workforce management, and quality assurance.
eLoyalty’s zero-debt balance sheet is the best in the industry, speaking to our ability to manage our clients’ businesses and to be an effective long-term partner.