We value our industry partners. Our decision to partner with other leaders in the industry and resellers is based on various factors and qualifications. To learn more about partnering with eLoyalty, please read our Partner sheet for more information. If you are interested in any of these partnerships, please contact us and an eLoyalty channels manager will contact you about our partner opportunities.
Acqueon develops software solutions for the customer collaboration industry to leverage emerging technologies and enable organizations to build better relationships with their customers. Go to website>
Bucher + Suter is a global provider of contact center solutions and services with corporate offices located in Bern, Switzerland, Heppenheim, Germany, and Boston, USA. We have helped contact centers across a wide range of industries achieve their business goals in Europe, America and the Middle East. Go to website>
Calabrio delivers customer engagement and voice-of-the-customer (VoC) analytics solutions that elevate the customer experience and drive strategic business growth. The integrated Calabrio ONE® software suite — including call recording, quality management, workforce management and analytics solutions — empowers contact centers of all sizes to optimize agent performance and liberate the data that provides true insight into the voice of the customer. Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named a “Visionary” for three consecutive years by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2012-2014)*. The company is also a member of the Cisco Solution Partner Program the Avaya DevConnect Program. Go to website>
Cisco Unified Communications and Customer Contact solutions connect people, information, and teams, helping to enable comprehensive and effective collaborative experiences. eLoyalty is a Gold Certified Partner, Cisco’s highest level reseller designation, achieving leadership in delivery and managed services for Cisco-based Enterprise Contact Center, Self-Service and Collaboration Solutions. eLoyalty is also an Advanced Technology Partner for Cisco’s Unified Contact Center Enterprise and Customer Voice Portal applications. Go to website>
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. It brings the customer journey together across all digital channels, applications and platforms with management simplicity and desktop elegance. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience. Go to website>
Nuance is the leading provider of speech technologies and solutions. Fully integrated on Cisco platforms, Nuance technologies enriches the customer experience more by transforming the way people interact with information, empowering companies to improve business performance, better satisfy customer demands, and differentiate themselves through superior service. Go to website>
Verint® is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries — including over 80 percent of the Fortune 100 — count on Verint solutions to make more informed, effective, and timely decisions. Go to website>