Company Profile
eLoyalty is a Customer Interaction Consulting and Managed Services company. We have been designing and implementing large-scale Customer Interaction Solutions since 1990, and we possess unparalleled experience and qualifications in these application areas.
Our mission is to help our customers achieve breakthrough results with revolutionary analytics and advanced technologies that drive continuous business improvement. We have a long and deep history of customer experience transformation and customer interaction technology innovation. Over the course of our nearly twenty-year history, eLoyalty has pioneered many firsts in the contact center and CRM systems integration space.
eLoyalty started in the early 1990s as the Enterprise Customer Management practice area of Technology Solutions Company (TSC). Throughout the 1990s, the business grew rapidly based on our expertise and delivery excellence in complex contact center, self-service and CRM technology and business process projects. Based on our track record of rapid growth, eLoyalty was spun out of TSC and became a publicly traded company in 2000.
eLoyalty currently focuses on three service lines:
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Behavioral Analytics™ ServiceA revolutionary new service that turns unstructured interaction content into actionable business insights. |
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Integrated Contact Solutions (ICS)Working in partnership with Cisco Systems, Nuance Communications and other technology vendors to design, implement, support and manage multi-channel customer interaction solutions that leverage Voice over IP (VoIP), speech recognition and other advanced technologies. |
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Consulting ServicesOur consultant team brings best-in-class expertise in strategy definition, process improvement, program management, technical development and systems integration, all focused on business value creation. |
eLoyalty generates approximately $100 million in revenues and operates primarily in the United States and Canada. Based on the success of our Integrated Contact Solutions and Behavioral Analytics™ service lines, we have rapidly grown managed services revenues, which now comprise nearly half of total services revenues.
eLoyalty currently employs just under 500 very talented employees and serves many of the leading companies in health care; financial services; utilities and pharmaceuticals. We also have extensive experience in insurance, retail, telecommunications, manufacturing and distribution, travel and leisure, and other vertical industries.