Care Management
The Behavioral Analytics™ Service from eLoyalty enables health care providers to improve care management by analyzing key attributes of care management nurse calls, such as member experience; nurse effectiveness and process efficiency. The Service analyzes these attributes for millions of care management interactions to find previously unknown patterns and to identify unique examples of these patterns. The Behavioral Analytics™ Service answers key care management questions:
- What is the effectiveness of care management programs on a member-by-member basis?
- Which members are at risk of leaving the care management program?
- What is the variability of nurse performance?
- How do the care management processes impact care management effectiveness?
Using this actionable insight, combined with our Business Monitoring Service, our clients achieve tangible business results:
- Improved care management outcomes
- Increased member retention
- Reduced costs
- Streamlined business processes